Item: Birdeye
Rating: 10
Author: Lynette Williams

Overall Satisfaction with BirdEye

Use Cases and Deployment Scope

We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!

Pros and Cons

Pros

Ease of use.
It runs seamlessly and effectively.
Not having to solicit (harassing) patients while in the office for their feedback online.

Cons

I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!

Users and Roles

Any business can benefit from using Birdeye

Return on Investment

More positive reviews.
Our google rating went to a 5 in the first 2 weeks!
It has brought in so many new patients due to so many wonderful reviews.

Alternatives Considered

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.

Other Software Used

Curve Hero

Likelihood to Recommend

If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot.

BirdEye Support

Support Rating

Every question was answered quickly

Birdeye Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using BirdEye

Usability

The product is outstanding

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

All of them, nothing is difficult

Difficult Tasks

None

Comments

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Best Reputation Management product ever! Do not hesitate to try Birdeye!