TrustRadius
Best Reputation Management product ever! Do not hesitate to try Birdeye!
https://www.trustradius.com/consumer-ratings-reviews-softwareBirdEyeUnspecified835101
Lynette Williams profile photo
June 15, 2019

Best Reputation Management product ever! Do not hesitate to try Birdeye!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with BirdEye

We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!
  • Ease of use.
  • It runs seamlessly and effectively.
  • Not having to solicit (harassing) patients while in the office for their feedback online.
  • I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!
Any business can benefit from using Birdeye
  • More positive reviews.
  • Our google rating went to a 5 in the first 2 weeks!
  • It has brought in so many new patients due to so many wonderful reviews.
There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot.

BirdEye Support

Every question was answered quickly
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - In the very beginning we encountered a bug with our software. Once the issue was identified, it was resolved quickly.
When we had the issue with the integration of our software BirdEye went over and above to get it resolved quickly.

Using BirdEye

The product is outstanding
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • All of them, nothing is difficult