YOU NEED THIS!
March 31, 2023
YOU NEED THIS!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We have used Birdeye for a few years now, to manage our customer review process. It pulls reviews across a number of different platforms (FB, Google, etc.) and by doing so, serves as a one-stop shop when managing. We respond to our customers directly through Birdeye and by doing so, are confident we haven't dropped the ball or missed a review out there. It pulls average customer review rating for any length of time in an easy-to-read and distribute report, as well as our NPS Score. We have recently added the "Insights" feature to our account, which pulls themes and key words from all reviews, and allows us to discover patterns, trends, etc. that are forming within our customer's experience. This information has proved to be invaluable The account managers are great, huge Kudos to Anvita! Overall, I would highly recommend Birdeye for any business out there who is considering.
- Pulls reviews from various platforms
- Easy to use reporting system
- converts star ratings to a NPS score (no need to send out the survey continually)
- Direct Feedback- needs to either be weighted with positive or negative sentiment
- Direct Feedback- counts as a "Passive" review at the moment which lowers your NPS Score
- Insights, this takes some time before AI learns what you are looking for.. wich we weren't billed during the "learning phase"
- Time Saver
- Automated tasks of at least 1 full-time employee
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes