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Easy to use if you have a Birdseye view!
June 26, 2023

Easy to use if you have a Birdseye view!

May Reeves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We use Birdseye as a one click system where we are able to send with a click of an email. The patient can review us by stars and leave a note as to performance and satisfaction. Or the patient can just leave a star review. Very easy to use! And were able to see the reviews as soon as they are posted. We have had no issues or areas we have needed help on.
  • Great with just leaving a star
  • can just use an email
  • you can leave a detailed message
  • able to see real and true reviews good or bad
  • Fast and friendly
  • easy to use
  • Very easy to use!
  • Isn't in different languages we do have Creole patients
  • Doesn't have a translating section
  • leaving reviews with different languages
  • We are a diverse company and Birdseye is able to handle all of our service reviews
  • Very good results with Birdseye
It's so easy to use! It show's us we are a 5 star company compared to others! And if we have dissatisfied patients we are able to reach out to try and help fix. Its is a straightforward and easy to use review. Its not complicated or you don't have to do several clicks or use the help button.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Is so easy to use the only challenges we have had have been language barriers. We haven't had any bad experiences Im not even sure if we have had to many 1 star ratings.We are a 5 star company and get 5 star reviews! We haven't had any situations that has been less than appropriate. Birdseye is a very well suited company and great at handling the Review process.

Birdeye Support

We have never had to use a help button or get in touch with support to help us figure out an issue. It's a very easy to use process and is very user and patient friendly. We are able to see results and if we are needed to help out or contact a patient for further satisfaction services.

Using Birdeye

Very user friendly. Customer friendly. One click reviews. Star review or you can leave a detailed review. One click email and you can see the responses immediately good or bad. It does show us we are a 5 star company very diverse company and Birdseye is able to handle all of our reviews.