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Why Get Birdeye?
September 18, 2023

Why Get Birdeye?

James Sy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1
I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.
Also for answering question with Live chat and Chat bot for auto response with our FAQ.
  • Social Media Reputation Management
  • Mass SMS messaging and Mass E-mail message for Announcement
  • Survey and Review forms to send
  • Chatbot for our FAQ if the question are posted beyond office hours
  • Live Chat to help our customers question in real time
  • Listing our Company to over 50 sites
  • Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly.
  • making the google monitoring refresh to automate force refresh at least twice a day?
  • making the requirements on sending thru SFTP be more easier so I won't get too much failed send.
  • we get more customers now
  • we get more good reviews now
  • we know our customer wants through the survey
Did not other products beside Birdeye. This was recommended to us by a friend of our CEO.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Whenever we get a score of 8-10 for our survey. Birdeye is monitor that and if the score is in 8-10 they send a review to that customer automatically! which help us not to monitor every survey we get manually. They have so much automation function which is really great!

Birdeye Support

I have asked them for help many times and they act fast and very knowledgeable.

Using Birdeye

Because they are very helpful. And easy to setup and use. All company needs a good reputation to flourish.