Item: Birdeye
Rating: 8
Author: Verified User

Overall Satisfaction with Birdeye

Use Cases and Deployment Scope

We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.

Pros and Cons

Pros

Review generation
Follow up communication
Sharing on social media

Cons

System failures from time to time
Better communication of our contacts being added
Picture changes when sharing reviews to social media platforms

Return on Investment

SEO has increased due to online rep increasing
Review count has come up significantly due to having a platform that helps
The system puts reviews and where they are coming from into perspective to try and obtain more in other ways

Key Insights

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Would you buy Birdeye again?

Yes

Other Software Used

LinkedIn Jobs, Meta for Business, Google Business Profile

Likelihood to Recommend

Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week.

Birdeye Support

Support Rating

The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.

Using Birdeye

Usability

It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.

Comments

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Great for a review platform