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Great for a review platform
June 21, 2023

Great for a review platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.
  • Review generation
  • Follow up communication
  • Sharing on social media
  • System failures from time to time
  • Better communication of our contacts being added
  • Picture changes when sharing reviews to social media platforms
  • SEO has increased due to online rep increasing
  • Review count has come up significantly due to having a platform that helps
  • The system puts reviews and where they are coming from into perspective to try and obtain more in other ways

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

No

Would you buy Birdeye again?

Yes

Birdeye is best suited for companies who need assistance in the day to day help in obtaining reviews. Everyone can always ask/press a button, but to do it on a bill scale for every patient that comes through, on a weekly basis, that's where Birdeye comes in. It is less appropriate for those who maybe have 1-2 people to ask a week.

Birdeye Support

The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.

Using Birdeye

It's very easy to use and maintain. If there is ever a question in where to find something or figure out the steps to do something, they are only an email or phone call away. I can easily show other members of my team how to use different functions as well. Plus, the patients and partners can use the links created easily to give us the review we need.