Good for PC, not for Mac
October 16, 2019

Good for PC, not for Mac

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Reseller

Overall Satisfaction with Bitdefender GravityZone

We are a manages dervice provider who used to resell BitDefender as the primary antivirus to our clients at around 300 Endpoints.GravityZone works well for MSPs as there is a single pane of glass and it is easy to manage and setup multiple tenants.

Pros

  • Multi-tenant management
  • Global policy change
  • Nested policy management
  • Single pane of glass

Cons

  • Poor Apple (Mac) support
  • High resource usage
  • Challenging reporting model
  • Lost productivity migrating to Bitdefender
  • Lost productivity migrating away from Bitdefender
We switched from Kaspersky Endpoint Security to BitDefender, due to public perception, monthly pricing model and centralized management across multi-tenant. We then switched from BitDefender to Webroot as this product had the same features as BitDefender as well as better Apple (Mac) management and lower resource usage.
Our primary link for support was through our distribution partner, however, they would often just act as a middle man passing our questions on to their BitDefender support contact and relaying the answers back to us. Had we been able to have direct support the experience may have improved, although from my understanding the questions that we were asking were regarding features that had not been implemented yet (e.g. scheduling updates on an Apple (Mac) agent).

Do you think Bitdefender GravityZone delivers good value for the price?

Yes

Are you happy with Bitdefender GravityZone's feature set?

No

Did Bitdefender GravityZone live up to sales and marketing promises?

No

Did implementation of Bitdefender GravityZone go as expected?

Yes

Would you buy Bitdefender GravityZone again?

No

If your environment is primarily Windows-based, this solution would work well, however, if you support Apple devices as well, there are significant features that are missing (i.e. scheduling updates. This is available for Windows agents, but not for Mac).

Bitdefender GravityZone Feature Ratings

Endpoint Security
5.7
Anti-Exploit Technology
6
Endpoint Detection and Response (EDR)
6
Centralized Management
8
Hybrid Deployment Support
2
Infection Remediation
6
Vulnerability Management
6
Malware Detection
6

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