DO NOT USE Bitly before you read this.
April 22, 2019

DO NOT USE Bitly before you read this.

Mego Salbashian | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bitly

Bitly shortened links are being used on our product labels. It allows customers to view product information related to their purchase.


  • Ease of Use


  • Unethical Company. They are holding an issue of ours hostage to get us to upgrade to enterprise level.
  • Horrible Customer Service - They do not care about their customers. No help was given to solve our problems.
  • Very Expensive - Compared to other solutions you are paying much more for Bitly. Also they only offer a complete solution at the highest paid tiers. We had an issue where we need to redirect a link and they would not allow us unless we upgraded to Enterprise level (Over $15,000 USD a year...)
  • Bad features - They've taken basic level features and hid them from standard paid tiers, forcing you to upgrade to fix your problems.
  • Bitly has had a major negative financial impact on our business due to them not allowing us to redirect our link. Our product labels have broken links on them, which is affecting sales.
  • Bitly has had a negative impact on our customer satisfaction.
  • Bitly has wasted our time and efforts and has not been straightforward with their features.
If you're looking for a good link shortner where the team will help you with issues that come up, then stay away from Bitly. Unless you're willing to pay a massive amount for enterprise level then it's not worth it. Also I don't know why anyone would pay the enterprise level fees that they've set.


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