Overall Satisfaction with Bitly
Bitly shortened links are being used on our product labels. It allows customers to view product information related to their purchase.
- Ease of Use
- Unethical Company. They are holding an issue of ours hostage to get us to upgrade to enterprise level.
- Horrible Customer Service - They do not care about their customers. No help was given to solve our problems.
- Very Expensive - Compared to other solutions you are paying much more for Bitly. Also they only offer a complete solution at the highest paid tiers. We had an issue where we need to redirect a link and they would not allow us unless we upgraded to Enterprise level (Over $15,000 USD a year...)
- Bad features - They've taken basic level features and hid them from standard paid tiers, forcing you to upgrade to fix your problems.
- Bitly has had a major negative financial impact on our business due to them not allowing us to redirect our link. Our product labels have broken links on them, which is affecting sales.
- Bitly has had a negative impact on our customer satisfaction.
- Bitly has wasted our time and efforts and has not been straightforward with their features.