February 22, 2018
Score 10 out of 10
Overall Satisfaction with BizLibrary
We just recently (i.e. within the last 12mos) selected BizLibrary as one piece of our Learning & Development platform for addressing job-related needs and in the continued development of both employees & managers as we continue our rapid growth as a company. The platform has been launched across the entire organization and is intended to provide JIT training/development needs as identified by either the manager or the employee.
- GREAT implementation support! Too many SaaS vendors out there today rely on AI or they respond with an email and an embedded link to FAQs to address implementation and other customer support issues. Not so with BizLibrary. They assign a Technical Product Trainer to lead the implementation process, and then a Client Success Consultant to guide and assist with the roll-out for your organization, tips on how to maximize/leverage use of the platform, and target specific training content for specific groups.
- Again, a lot of SaaS vendors out there provide no telephonic support at all. BizLibrary, conversely, does an excellent job at being available both via email and phone; if you do have to leave a message, we have yet to see more than 24hrs pass before seeing a response.
- BizLibrary does, in my opinion, a great job of listening to what the company's pain points are, and then walking thru how their platform can help... but also being candid about how other needs may be better-addressed in a classroom setting.
- There is a vast amount of content available thru BizLibrary that "easily consumable"... meaning the courses are delivered in a video or other web-based format, with a host of post-test and other follow-up tools to ensure learning uptake by course participants by the manager or by HR.
- There is some depth lacking around very-specific technical and analytics competencies. Though I understand that not every company has the same "big data" needs as we do in our industry, the basic tools or skill set is one which is easily transferable and a value add to other roles/industries.
- It would be great to see an LMS built into the BizLibrary platform !
- A suggestion made recently by one of our VPs (which I agree with) was that it would be nice if there was a section of more-advanced content in areas around leadership development, conflict management, operating across boundaries... the kind of critical thinking skills people need to advance their careers from an individual contributor level into management.
- Employee engagement feedback related to the need for learning & development has already seen an uptick. Many express alot of gratitude/appreciation for the JIT learning opportunity.
- 1st year ROI achieved with first half-dozen employees who participated in courses which were otherwise budgeted to be taken as one-day, offsite sessions from other (classroom) vendors.
- Broad-based management support was at first a struggle, to be candid, but as employees have completed courses and then we've followed up, managers are now providing positive feedback from their perspective.
- Brighter and GO1
Although at least one other vendor offers more content, it appeared the source(s) were not resident to that vendor... i.e. they are accessing yet someone else's material for presentation as part of their platform. With BizLibrary, we know they have properly vetted all content and stand behind it. The pricing for BizLibrary is also competitive, which is an additional plus.
In my opinion, BizLibrary is well-suited for any organization where learning & development is wanted/needed, but there is a lack of resources to deliver it all internally. Regardless of the size of the company, I can see a fit. Resources have always been a challenge... whether I was in a Fortune-ranked organization or a nonprofit or a start-up... so I feel they have a product offering which can fit nearly anyone out there.