Does what I need, but is a bit tricky to use
Updated September 16, 2019

Does what I need, but is a bit tricky to use

Debbie SouthMitchell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BizLibrary

I use it to record employee training. Some training is done through it and employees use it to upgrade their skills as well.
  • Good library - diverse range of topics.
  • Web access so employees can use it at home.
  • Responsive customer service team.
  • It could be simpler to administer.
  • Without customer service support, I would not be able to resolve some errors in recording classroom training as the solution was obscure.
  • I'm not 100% sure - It's actually hard to get employees to do the assigned training without sending a lot of reminders and I see sometimes they've spent less than a minute on the training, so I know they're just ticking the box and moving on.
They've always been prompt at responding and we get through my questions - I have nothing but good things to say about the customer service team.

Do you think BizLibrary delivers good value for the price?

Yes

Are you happy with BizLibrary's feature set?

Yes

Did BizLibrary live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BizLibrary go as expected?

I wasn't involved with the implementation phase

Would you buy BizLibrary again?

Yes

I like the library and the opportunity it gives people to upgrade their skills or enhance their knowledge. I am constantly reminding them that it's available.

BizLibrary Feature Ratings

Course catalog or library
10
Player/Portal
Not Rated
Learning content
10
Mobile friendly
Not Rated
Progress tracking & certifications
7
Assignments
6
Compliance management
8
Learning administration
7
Learning reporting & analytics
Not Rated
Social learning
10