Online Express is a good product for a small to midsize shop
December 22, 2018

Online Express is a good product for a small to midsize shop

Karen Stuhlfeier, bCRE Associate | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

Our Advancement department at a private K-12 school has been using Online Express for 4 years. It is a good product for us and does what we need it to do. We use it to process our online gifts and online event registrations and send emails with it.

Pros

  • The online donation and registration forms integrate easily with our school's website.
  • The transactions are easy to download.
  • The credit card fees we pay are low.
  • Blackbaud offers good support for this product.
  • The email function is easy enough for everyone in our department to use.
  • The donation and event registration forms are easy to set up.

Cons

  • I'd like more merge fields to be available in our email.
  • I'd like the event registration form to have the ability to have more than one event attached to it.
  • I'd like to be able to use participant attributes for just certain event units and not on all of the ones in the event.
  • It's easy for everyone to use. You don't need a lot of training to be able to use it.
  • The credit card fees are really competitive.
We selected Online Express because you manage it right in your database. It's easy to use and the price was right.
I think that it's a terrific product if it does all that you need it for. You need to determine if your organization needs a more robust product -- and decide if you're willing to pay for that. OLX is a good product for the price.

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