RNXT High Costs are close to being out of reach.
December 08, 2022
RNXT High Costs are close to being out of reach.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
Basically, you have a monopoly, and you use it to increase your annual fees while providing less support personally and programmatically.
- Research
- Poor customer service.
- Increase in annual fees.
- Discontinuing products while not providing a choice of equal value.
- Major Gift research.
- Campaign module.
- Lapsed donor info.
- The high cost of RNXT loses all ROI.
- Now we can’t utilize the Thank You letter system you use to provide im unless we pay a hefty price which used to be in the basic cost.
- Dashboards are helpful,
It helped us to automatically increase the ask, and it has been somewhat successful.
- Online Training
Salesforce. We already had RNXT when we merged two orgs so mi j g it to a new system just didn’t make sense. But we will be re-evaluating g our systems.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
No