Gives you what you put into it
December 15, 2022

Gives you what you put into it

Lisa Peoples | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

It is our CRM. I enter all gifts in the database, use it to acknowledge and develop prospect lists and mailing lists. Raiser's Edge is our main database for fundraising and donor management. We use it to pull reports for fiscal and calendar year and send mail outs for fundraising campaigns as well as online campaigns. It holds all of our donor information
  • Reports of all kinds
  • Mailing labels, spreadsheets
  • Lybunt
  • Downloading online gifts from Blackbaud merchant services , all infor is not included and takes some manual labor
  • Acknowledgement letters can no longer be run out of blackbaud! Huge inconvenience
  • Easily creates duplicates
  • Reports
  • Exports
  • Prospect research
  • A definite increase in funds raised
  • An increase in the number of donors
  • Time saved and more organized asks
We have not had the opportunity to use the data analytics as much as we need to as an organization because of our very small shop size. However, when taking the time, data analytics , such as LYBUNT, next ask, campaign and appeal analysis has been extremely impactful for our organization
  • Online Training
  • In-Person Training
The training, although helpful, is still very confusing for a novice. Most of the training seems to start in the middle instead of at the very beginning in some areas
Raisers edge has been our only product used

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Well suited to build a database for infrastructure to begin reaching out to donor and to continuously reach out to donor with donor information at your fingertips. Raisers edge is well suited for higher education with medium to large size donor data base. It may not be suitable for organizations with small database

Using Blackbaud Raiser's Edge NXT

3 - Donor manager, alumni director
2 - I dont understand this question