It wasn't what we thought.

The online training we very useful. The options for different classes were great. Myself being the admin needed to take most of the training, but other employees did not, so having the option to say what classes everyone needed based the their role was very helpful. The part that was difficult about the training was the availability. In my experience, there were several classes that I was not able to find availability for weeks. This was a very big problem because I did not know how to use everything in our new system because I was not able to take the class in a timely manner.

In my opinion, NXT was not an upgrade my organization needed. The additional cost from eTap was not justified. The web view is very user friendly and had some great features. The ability to track email interactions we very useful. Also the ability to see how many people had visited specific donation landing pages and how many of those people gave was a useful tool to have. Our troubles started in the very beginning. The implantation process was not smooth. In my experience, many things that the Blackbaud team should have taken care of we had to do ourselves. We were not able to process credit cards for over a month when the new system went live. We also had an issue with our reoccurring monthly card donations were not transferred over to the new database, even after the original card processing issue was taken care of. We sent multiple emails to different people to get this fixed and finally I had to call all of our donors and get their information again because we weren't able to process the donations. We also had issues getting our receipts to generate in the data base view. I had 2 shared screen calls with our Blackbaud consultant and still took over a month to get things set up. We have not changed back to eTap and I am very happy to be done with NXT. The few things I did like were not enough for the price difference.