1. Home
  2. Nonprofit CRM Software
  3. Blackbaud Raiser's Edge NXT Reviews
  4. User Review of Blackbaud Raiser's Edge NXT
It wasn't what we thought.
December 15, 2022

It wasn't what we thought.

Alyse Rick | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

My organization used Blackbaud Raiser's Edge NXT for two years. We used this as our donor database. Previously my organization had used eTapestry, another Blackbaud product. Our Blackbaud consultant recommended the upgrade to Raiser's Edge NXT. We were told that the additional features in NXT would greatly benefit our organization. While there were a few upgrades that I did find useful such as the list option, advances in tracking emails and online donation form tracking, the cost was not worth the few extra things we used. I do believe for a very large organization this product might be a good fit, but for us it did not deliver on what we had been promised. My organization ended up going back to using eTap.
  • Tracking of email interactions
  • Being able to assign a fundraiser to constituents
  • Customer service for questions about the system
  • Queries
  • Data base view is not very user friendly
  • Web View
  • Lists
  • Email Tracking
  • None
The feature on the email tracking was a wonderful tool. We were able to see who was opening the emails, clicked the links and made donations. Being able to assign fundraisers to constituents was a helpful tool, so our employees could focus on their people and track their interactions all on the constituents page.
  • Online Training
The online training we very useful. The options for different classes were great. Myself being the admin needed to take most of the training, but other employees did not, so having the option to say what classes everyone needed based the their role was very helpful. The part that was difficult about the training was the availability. In my experience, there were several classes that I was not able to find availability for weeks. This was a very big problem because I did not know how to use everything in our new system because I was not able to take the class in a timely manner.
We selected NXT because of the features we had been told about. We have been a Blackbaud customer for years. Our consultant told us we would see an increase in donations and the system would be like adding another employee. It definitely was not. We have since changed back to eTapesty and are much happier with it, mostly because the additional cost of NXT was not worth it for our organization.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

No

In my opinion, NXT was not an upgrade my organization needed. The additional cost from eTap was not justified. The web view is very user friendly and had some great features. The ability to track email interactions we very useful. Also the ability to see how many people had visited specific donation landing pages and how many of those people gave was a useful tool to have. Our troubles started in the very beginning. The implantation process was not smooth. In my experience, many things that the Blackbaud team should have taken care of we had to do ourselves. We were not able to process credit cards for over a month when the new system went live. We also had an issue with our reoccurring monthly card donations were not transferred over to the new database, even after the original card processing issue was taken care of. We sent multiple emails to different people to get this fixed and finally I had to call all of our donors and get their information again because we weren't able to process the donations. We also had issues getting our receipts to generate in the data base view. I had 2 shared screen calls with our Blackbaud consultant and still took over a month to get things set up. We have not changed back to eTap and I am very happy to be done with NXT. The few things I did like were not enough for the price difference.