Raiser's Edge NXT Has Some Good Features But May Not Be the Best Fit for All Organizations.
December 18, 2022

Raiser's Edge NXT Has Some Good Features But May Not Be the Best Fit for All Organizations.

Rachel Grant | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge as our donor database at my organization. I use both the database view of Raiser's Edge, as well as the web view of NXT. They serve different purposes for me. I prefer the database view for recording gifts, updating constituent information, and creating queries. NXT has served me well for creating reports and quick access to constituent records.

Pros

  • It's easy to create reports that are visually appealing.
  • It is easy to access on any device.

Cons

  • I don't love the way constituent records look on NXT; I find the database view much easier to digest. The records in NXT are too spread out visually, and although they provide the same information, it doesn't feel as easy to understand as the database view.
  • There are a lot of functions I simply do not use on NXT and it clogs up the interface.
  • Report creation.
  • I don't have any concrete numbers to share unfortunately.
I like the ease with which you can identify duplicates in RE NXT. This helps in database maintenance, which can help you save money AND raise more money in the long run - good data is KEY. As I have mentioned, I also think the reports you can create in NXT can help share data with your development committee or board clearly and concisely. Looking at these numbers can help in budgeting and strategic fundraising plans.
  • Online Training
I thought some of the online videos I watched were helpful. However, I would have much preferred to work with someone at Blackbaud to learn the ropes. I feel like I had to teach myself everything.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

No

Would you buy Blackbaud Raiser's Edge NXT again?

No

I think Raiser's Edge NXT would be great if you had a team of people that needed access to constituent/giving information. It is cloud-based, so easily accessible with just a login. I also would recommend it for someone looking to create any sort of campaign report. I used it to compare our Fall Annual Appeal from one year to the next and the visuals were great and didn't require a lot of work to create. For gift processing and logging, I still think the database view is much easier to use.

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