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Review of Blackbaud Raiser's Edge NXT
December 22, 2022

Review of Blackbaud Raiser's Edge NXT

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT to manage all data aspects of Institutional Advancement. From a research standpoint, we employ NXT to thoroughly organize all relevant data about our key constituents. This allows us to create a robust prospect pipeline for our institution's fundraising initiatives and to track prospective relationships as they are cultivated toward and stewarded for meaningful philanthropic commitments. NXT also provides a framework for us to conduct data experiments: to explore trends within the constituent population and conduct experimental data projects.
  • All constituent data is available in one place. The web view makes viewing information simple, accessible, and intuitive.
  • Includes a wide range of built-in data analytics.
  • Robust reporting capability that refreshes in (close to) real-time and alerts relationship managers when steps need to be taken.
  • Many of the pre-built dashboard fields are not applicable to all organizations. It would be beneficial to be able to tailor dashboards more specifically to one's needs.
  • Querying and reporting in the web view could be more robust and include the ability to pull in more in-house fields, such as prospect ratings and philanthropic giving interests.
  • The development of an app would be of great assistance to our frontline fundraisers.
  • Report builder
  • Opportunities and Custom Fields
  • Analytics
  • Saved time and effort by consolidating capital campaign reporting in a single set of web-based dashboards and reports.
  • Successfully identified targeted donors for a variety of interest-based campaigns and exceeded fundraising goals for the same.
  • Utilized pre-built analytics to segment out "hidden gem" prospects with a higher giving likelihood.
The pre-built analytics have allowed us to segment out priority groups of constituents for wealth screenings, identify "under the radar" prospects with higher giving potential, and help us create more targeted asks for the annual fund, plus other giving priorities. Customizable reports and dashboards make it easy for frontline fundraisers to see all of their outstanding and upcoming Actions in one place and quickly enter contact reports from their mobile devices.
  • Online Training
The training can be tailored to the user's general needs - from basic fundamentals to more complex functions. The training sessions are held frequently and are updated as new features are rolled out. It can, however, be challenging to find in-depth training for specific functions such as the report builder. It would be helpful to be able to submit questions in advance of the sessions that could be addressed during training.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Although it has its flaws, Blackbaud Raiser's Edge NXT is robust enough, flexible enough, and customizable enough that we have been able to make it work for basically all scenarios in our workplace. It can require some creativity and thoughtful brainstorming at times, but we have yet to encounter a data challenge that we could not solve, at least to a reasonable capacity.