Blackbaud NXT… Is It Worth Your Money?
December 29, 2022

Blackbaud NXT… Is It Worth Your Money?

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Blackbaud is a great service that addresses database management and prospect research capacity in one. I do like many of the functions they offer, both via their “webview” model and via their “database” model. I utilize Blackbaud primarily to complete queries, exports, prospect lists, and wealth data in my current role. I have also used Blackbaud’s Guided Fundraising software for implementation in our stinger calling room.

Pros

  • List building, especially with their ability to show prospects on geographic map.
  • Querying within database. Their is a fair amount of customization available, even though the platform itself visually appears slightly dated.
  • Tags, which you can use for a lot of different situations from reminders for gift officers to important notes on constituents records.

Cons

  • Customer service could be improved. On many occasions, it has been lack luster at best through years of different representatives.
  • Product roadmap improvements. It seems sometimes products or services are rushed for the sake of being first on the market.
  • More visually improved database format, with more capabilities to easily connect external services.
  • List creation
  • Prospecting capabilities
  • Actions and tracking additional attributes
  • Increase in metric reporting for both volunteer hour and total fundraising stats
  • Reliant service to propel us through a new comprehensive campaign
  • Better stewardship capabilities overall
Ultimately, the data and database itself is only as clean as the individuals operating it internally at the institution, which drives successful fundraising, However, Blackbaud’s capabilities do provide further insight into our constituents and assist in us more easily keeping data clean positively impacted our fundraising.
Good comprehensive training, but may continue to sell you on additional products or services of theirs during training .

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

For mid size higher education fundraising teams that need a reputable database vendor. I would recommend this platform, even though there are areas in which improvements can be made.

Comments

More Reviews of Blackbaud Raiser's Edge NXT