Good product
August 14, 2024

Good product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT in my experience is a lot better then Donorflex, I used Donorflex for 9 years and Blackbaud Raiser's Edge NXT for 2 and a half. With donorflex you could only open 1 record at a time (we had an upgrade in my last year where you could open 3 but only 1 lottery) however using it felt like you were just clicking things and hoping it works. With Blackbaud Raiser's Edge NXT and the training you can use it and know why you doing it. However at the moment database view it great but we are still waiting for Blackbaud Raiser's Edge NXT to be fully completed as many things are not yet ready to be used for processing money and gift aid isn't going to be available for at least another year in the UK.

Pros

  • opening a record on Blackbaud Raiser's Edge NXT from the pulled of report
  • Adding attachments on actions with dragging the document over
  • changing DD to be taken automatically

Cons

  • when processing gift a list of appeal, campaign, fund codes do not show up
  • The gift tab is confusing I wish it was more like database view
  • I do prefer database view to Blackbaud Raiser's Edge NXT as I can do everything I want on there where I have to work out in Blackbaud Raiser's Edge NXT can do what I want at the moment
  • Adding gifts
  • Coding correctly
  • Easily bringing up things we want to find in lists and reports
We are easily able to bring up a list of supporters though lots of different ways such as searching by constituent codes or though bringing up a list of people that have donated in the last year with different fund, appeal or campaign code and with the option of packages it means that a fundraiser can find anyone who has made a payment do a certain package
  • Online Training
  • In-Person Training
It was good and I was able to use what I learnt, the training was so good that if a colleague asks me how to do something I can use all the knowledge I got from the training and come come up with a way or a couple of different ways to do what they want.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

On database view it is well suited to merging people as you can bring up multiple people at the same time. Blackbaud Raiser's Edge NXT is very well suited for searching for records and it will bring up companies and trusts without having to put a * in front of the word that you need to do on database view

Blackbaud Raiser's Edge NXT Feature Ratings

5.0
Constituent database
7
Constituent interaction tracking
5
Constituent relationship management
6
Donor and member portals
5
Automated workflows
2
5.0
Constituent engagement and marketing
5
Social listening
5
Digital advocacy enablement
5
6.0
Reporting and data visualization
7
Predictive analytics
6
Wealth screening
5
6.2
Online donation options
8
Event registration and ticketing
7
Text and phone donations
6
Volunteer shift management
5
Mobile event check-in
5
5.0
Role-based user permissions
5
Mobile access
5
Integrations
5

Comments

More Reviews of Blackbaud Raiser's Edge NXT

  1. Home
  2. Nonprofit CRM Software
  3. Blackbaud Raiser's Edge NXT Reviews
  4. User Review of Blackbaud Raiser's Edge NXT