BlackLine Review
December 09, 2024
BlackLine Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlackLine
Before BlackLine all of our account reconciliations were completed in excel and approved every month. If a recon was changed after approval you didn't know. You also had to manually update the account balance with zero workflow or notification. Since going live with BlackLine our trial balance is pulled in and each reconciliation is updated automatically, we also have workflow automation that makes our daily jobs so much easier. BlackLine has really improved our reconciliation, including completion, correction and tracking along with the tasks module.
Pros
- Workflow
- Standardization
- Tracking
Cons
- Training
- Custom areas
- Getting users/companies to the next level
- Quicker close process
- Validation of balances
- Status management and increased productivity
- No missed tasks
They assist with forward paths and care about our process.
BlackLine worked as we wanted to and continues to open their business model to new ideas.
Do you think BlackLine delivers good value for the price?
Yes
Are you happy with BlackLine's feature set?
Yes
Did BlackLine live up to sales and marketing promises?
Yes
Did implementation of BlackLine go as expected?
No
Would you buy BlackLine again?
Yes
BlackLine Feature Ratings
BlackLine Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success Quick Initial Response | Poor followup |
I always get immediate responses of ticket updates. It doesn't matter what the issue is.
Comments
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