Bloomfire Review
September 25, 2020

Bloomfire Review

Ese Aiuta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomfire

Bloomfire is our hub for all information management, processes, policies, etc. It is used by the entire business. With Bloomfire's recent upgrade, it is a lot more user friendly, especially for rookies using it for the first time. All you do is type a few words in the search menu and it brings up all related topics, kind of like Google. It's a great tool to have and am glad the company I work for decided to use Bloomfire as an app for all information. It's great.
  • Tags - common words that are used to search a particular process - helps narrow down your searches by adding tags (common words used to search for something)
  • Bookmarks/Likes/Share/Flag For Review etc. - all these options are perfect, especially if a BF post needs to be updated/reviewed. It helps to keep posts/series relevant and up to date.
  • Advance Reporting Function - this is a great tool as well, where you can pull out data for anything really. This helps with reducing knowledge gaps within the team or individuals etc. Search dates: you can also search for basically any data you want and it spits out an Excel report to your email. It's great.
  • Tables - not being able to adjust the widths of columns etc.
  • Keeping the formats when copying and pasting from another document or application
  • Increased team productivity
  • Customer satisfaction with accurate and up to date information
  • Increased information knowledge with individuals, learning other business units' processes, etc.
The support is great, it's in real-time, and with very easy instructions
Bloomfire has been extremely helpful. I see a reduced amount of people in my team asking me questions and for assistance. They will always go to Bloomfire first before they utilize their Team Managers and Experts. So it's been really great from this perspective.

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It's a great app as a one-stop-shop kind of thing, where ALL company information/processes/policies are kept. You can also make posts obsolete and keep all versions of it, if we need to go back to review previous versions. I love Bloomfire--great information management tool.