Easy to Use Platform
Ben Dishler | TrustRadius Reviewer
Updated November 26, 2013

Easy to Use Platform

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction

  • Create emails.
  • Build lists.
  • Responsive email.
  • Tell you if your email will be flagged for spam.
  • The reporting features could be more robust and provide better reports. Items such as being able to see who forwarded an email, duration of email viewed and an overlay of the clicks on the actual email.
  • The price point could be lower or comparable to other EMS providers.
  • Neither, It was used to send out member communications.
The reporting features and cost aren't on par with some other providers out there that have very robust reporting and good price points for bulk emails.
Ask for pricing for bulk emails, social emails, easy to configure and build lists

Product Usage

2 - We send out member communications about what's going on within the association. We typically sent out two emails a week talking about telecommunication issues that were in the FCC that week or about a broadband topic from our technology expert on telecommunications. Occasionally we would send out emails to the CEOs of the member companies with items we got passed on Capitol Hill.
1 - Somebody with a technical background
  • Member engagement
  • Member communication
  • Send out our yearly holiday card.
  • We are currently migrating out of BH to use a new platform that has more robust analytics. In the past we utilized BH for small email blasts and Xert for our large email database because of the cost. We are in the process of migrating to Informz because the cost is a lot lower with them compared to BH and Xert.

Evaluation and Selection

  • Xert
When BH was chosen, we still used Xert to send out our marketing emails because of the sheer size of the list and the volume of emails we had.
  • Price
  • Product Features
I was not part of the decision making team to choose BH.
I wasn't part of the team to choose BH.

Implementation

I wasn't part of the implementation of BH.
  • From talking to those that implemented it, there were no issues encountered.

Support

Every time I emailed support I almost instantly got a response with an answer.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
I was having issues with various items and it turned out to be an issue with the server and some items BH didn't seem to be aware of the issues. They fixed them very quickly for me as I found them.

Usability

Easy to use.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating emails.
  • Uploading lists.
  • Creating new segments.
  • Creating templates.
  • Uploading images.
  • Creating dynamic segments.
  • unsubscribing multiple hard bouncers at once