BMC Helix ITSM...its awesome!
October 15, 2024

BMC Helix ITSM...its awesome!

Chas Eddingfield | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

Reduction in calls to the service desk
Increase self service options

Pros

  • automation of requests
  • deflection of tickets going to the service desk
  • creation of workflows

Cons

  • reporting on DWP
  • CMDB audits
  • reduced calls to CS
  • automating manual work
easy to set up and configure, automation, has reduced manual work

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

easy to use, good reporting tool, DIscovery

BMC Helix ITSM Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

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