BMC Helix ITSM Rocks
October 15, 2024

BMC Helix ITSM Rocks

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

Incident, Change, Asset, CMDB, DWP. Utilize to support help desk, server management, request catalog and fulfillment

Pros

  • Incident management
  • Request approval and fulfillment
  • Change management
  • CMDB

Cons

  • Improve UI
  • Positive for change and compliance audit
It is alway improving but lacks UI flexibility

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC Helix ITSM go as expected?

I wasn't involved with the implementation phase

Would you buy BMC Helix ITSM again?

Yes

Ideally suited for IT processes. Need to open to more business process

BMC Helix ITSM Feature Ratings

Incident and problem management
7.0
Organize and prioritize service tickets
10
Self-service tools
6
ITSM reports and dashboards
5
ITSM asset management
7.0
Configuration mangement
9
Asset management dashboard
5
Change management
6.0
Change requests repository
10
Change calendar
5
Service-level management
3

Comments

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