BMC Helix ITSM Review
October 15, 2024

BMC Helix ITSM Review

Jeff Woods | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

BMC Helix ITSM In general with more specific usage around Incident, Change, Problem and WO management

Pros

  • Innovation
  • UI Design
  • Integration
  • Partnership

Cons

  • Articulation of enterprise and collaborative soultions
  • beyond ITAM ITSM and what else can the solution do
  • Solutions beyond a targeted audience
  • I struggle with the BMC solution as an enterprise solution.
  • Very good ITSM solution
Compare against competitors UI
Overall soltuion and esp the Discovery product set.

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

ITAM and ITSM in general

BMC Helix ITSM Feature Ratings

Incident and problem management
6.1
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
5
Self-service tools
5
Subscription-based notifications
5
ITSM collaboration and documentation
5
ITSM reports and dashboards
7
ITSM asset management
6.3
Configuration mangement
8
Asset management dashboard
6
Policy and contract enforcement
5
Change management
5.7
Change requests repository
6
Change calendar
5
Service-level management
6

Comments

More Reviews of BMC Helix ITSM

  1. Home
  2. IT Service Management (ITSM) Tools
  3. BMC Helix ITSM Reviews
  4. User Review of BMC Helix ITSM