Overall a nice product
October 15, 2024

Overall a nice product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

we use BMC Helix ITSM to create incidents reports

Pros

  • Change process

Cons

  • Creating email notification when an CI is involved in the CRQ
  • Knowledge management has helped Service Desk to resolve Incidents effectively
Overall BMC Helix ITSM have helped us to track the issues and changes
More customer friendly

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

Creating Incidents and PBI's

BMC Helix ITSM Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Self-service tools
9
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
8.0
Configuration mangement
8
Asset management dashboard
8
Change management
9.0
Change requests repository
9
Change calendar
9

Comments

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