BMC Helix ITSM Champion and Customer Reference
October 16, 2024

BMC Helix ITSM Champion and Customer Reference

Cassandra Cinar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

We use BMC Helix ITSM for centralizing our Sony Service Management Operations across multiple regions and Sony operating companies improving efficiencies and mean time to incident resolution times.

Pros

  • Incident, Problem, Change, Service Requests
  • Integrations with other tools
  • Security
  • CMDB

Cons

  • GenAI
  • Automations
  • Reporting Dashboards
  • reduced tickets
  • improved collaborations
  • reduces incidents
Excellent tool for Service Management and goal for 0 Global Service Desk.
We moved from Service Now to BMC Helix ITSM for improved collaboration, improved automanion, and cost reduction.

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

Its great for leveraging rest APIs for integrations to AWS and our alerting systems.

BMC Helix ITSM Feature Ratings

Incident and problem management
8.1
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
3
ITSM asset management
6.7
Configuration mangement
9
Asset management dashboard
7
Policy and contract enforcement
4
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

More Reviews of BMC Helix ITSM

  1. Home
  2. IT Service Management (ITSM) Tools
  3. BMC Helix ITSM Reviews
  4. User Review of BMC Helix ITSM