great review of great product
October 16, 2024

great review of great product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with BMC Helix ITSM

implementing for clients for BMC Helix ITSM SaaS and K8s containers

Pros

  • Incident Management, and review of CMDB and discovery
  • smart reporting media rich
  • problem management and root cause analysis
  • change management

Cons

  • on premise implementation of K8s needs to simple cannot be the over kill complete suite of BMC and discovery etc.
  • there should be AR System only custom remedy solutions
  • automation
  • intelligent incident management
  • knowledge management
  • self service portal
  • faster response time
  • improved service quality
  • personalized experience
it is great

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

1AutomationWiz, 24/7 Incident Management, BMC Helix Configuration Management Database (CMDB)
its simple and intuitive easy to use mobility

BMC Helix ITSM Feature Ratings

Incident and problem management
9.9
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
ITSM asset management
9.3
Configuration mangement
10
Asset management dashboard
9
Policy and contract enforcement
9
Change management
9.7
Change requests repository
10
Change calendar
10
Service-level management
9

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