New User of BMC Helix ITSM
October 15, 2025

New User of BMC Helix ITSM

krishna prajapati | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

I am using BMC Helix ITSM for automating operational processes. We are looking to automate our business process such as onboarding process and client experience.

Pros

  • Rule engine
  • Process
  • Automation

Cons

  • Automate business process
The product seems to plug and play
Management and dashboard

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

To automate business process specially client experience

BMC Helix ITSM Feature Ratings

Incident and problem management
9.1
Organize and prioritize service tickets
10
Expert directory
7
Service restoration
8
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
ITSM asset management
8.7
Configuration mangement
10
Asset management dashboard
8
Policy and contract enforcement
8
Change management
8.7
Change requests repository
10
Change calendar
8
Service-level management
8

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