Real time with BMC Helix ITSM
October 15, 2025

Real time with BMC Helix ITSM

Khushi Prithiani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

I use BMC Helix ITSM for customer-facing issues in their property, such as seepage problems, this agentic AI can assist in resolving them. In CRM use cases, where customers are awaiting issue resolution, BMC Helix can help resolve all issues, allowing customers to contact them freely at any time.

Pros

  • CRM
  • Construction

Cons

  • Speed
  • Accuracy
  • My Accuracy has improved
It's amazing working in real-time.

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

On top of our tools, it can be integrated, which is amazing. We don't need to change our tools or technology. Using BMC Helix can be an amazing tool to integrate with our product. Agentic AI can be very useful, and for use cases where customers need support, they can help.

BMC Helix ITSM Feature Ratings

Incident and problem management
9.9
Organize and prioritize service tickets
9
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
9.3
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
8
Change management
9.3
Change requests repository
8
Change calendar
10
Service-level management
10

Comments

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