BMC helps faster resolution of issues
February 23, 2019
BMC helps faster resolution of issues
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy
We are using BMC remedy for service management. We are leveraging automated assignments and redirecting the tickets, reducing the manual effort.
- Automated assignments are very helpful.
- Reporting is very good.
- I don't see any major improvements, but having more flexibility in ticket auto assignments would help.
- It helped our business to quickly resolve problems faced through faster resolution of tickets.
I haven't used any alternate tools.
BMC Helix ITSM (Remedy) Feature Ratings
Using BMC Remedy
We use it for change management, incident management and also for addressing end user issues. I mostly use it as a ticket tool and for contract management
30 - Should have knowledge on JAVA, SQL.
- Incident Management
- Contract Management
- Change Management
- Service requests
- Customize reports for people from different applications
- Create new fields as per user requirement
Evaluating BMC Remedy and Competitors
- Price
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
- Third-party Reviews
Price and review. Our company is in cost cutting mode and also the cutting edge features offered attracted us the most
No ideas in the near future