BMC Remedy ITSM Review
April 21, 2016
BMC Remedy ITSM Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy IT Service Management Suite
BMC Remedy ITSM is being used by one of my customer's organizations for tracking Incidents and Work Orders. Change and Service Requests are coming in the near future.
- Makes it easier for the customer to follow ITIL best practices.
- Customizing the tool allows you to get Remedy ITSM to perform virtually any function under the sun.
- Consistency across all the different applications.
- What is one of the greatest benefits of the BMC solution, can also be a detriment - the ability to perform any customization. You are able to customize the product to make it virtually unusable.
- Sorry, as the contractor (brought in to complete the work where the knowledge to perform the task isn't in house, I'm not normally involved in any of the ROI discussions.
BMC Remedy IT Service Management software is normally compared to Service Now.