Remedy a product for all your IT needs
April 20, 2016

Remedy a product for all your IT needs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Remedy IT Service Management Suite

We currently use the full ITSM suite of products. The product has way more features than we will ever use but that is good because as we grow more into the tool the features are already there for us to use.

Pros

  • Clearly organized data management and cross module functionality. All the different modules can be connected to provide end to end management of the IT organization.
  • Highly customizable - rapid production customization is one of the best features.
  • Extremely scalable and robust for a large IT organization.

Cons

  • Needs to be more in the now - Facebook and social media like features. Cleaner web interface.
  • The ability for the end user to customize the front based upon their needs.
  • More bolt on type module - this would allow a smaller foot print until the organization is ready to add in more features.
  • The impact is hard to measure but with a tool such as Remedy we could not be as organized as we are.
No comparison Remedy out performs Service Now in every aspect.
A large diverse organization with a complex structure is no problem for Remedy to handle.

BMC Helix ITSM Feature Ratings

Incident and problem management
6.8
Organize and prioritize service tickets
7
Service restoration
6
Self-service tools
7
Subscription-based notifications
6
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
ITSM asset management
6.0
Configuration mangement
6
Asset management dashboard
6
Policy and contract enforcement
6
Change management
8.3
Change requests repository
8
Change calendar
8
Service-level management
9

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