Why I like BMC's ITSM Solution
June 09, 2016
Why I like BMC's ITSM Solution
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy IT Service Management Suite
BMC Remedy IT Service Management Suite is currently being used by IT globally and we will expand out to other business services and processes. It addresses standardizing on a singular platform and while it's being viewed as an IT ERP, the plan is to have a centralized system to improve business services and processes.
- 90% of the system is configurable and the rest is customization. However, if going down the customization route, please be aware that future upgrades might break this.
- With the point above, it's easy to set up AR to do what your business needs.
- The breadth of products available under the BMC umbrella for ITSM is staggering.
- Integration between tools; BMC and 3rd party.
- Better customer portal.
- Better incident response and resolution times
- Less failed changes
- Singular, online portal for customer requests
Only have experience with Peregrine from 10 years ago and it's not a fair comparison.