Bomgar improved my life!
Updated December 04, 2014
Bomgar improved my life!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar
We use it daily for over 450 clients with a four person IT department. Our facility supports BYOD and this has helped us remain HIPAA compliant within federal guidelines. I can't express how much we love being able to use this product from any location. We are able to support any device from the comfort of our home, or even on vacation. It has saved us time and money by cutting travel time to all our location. We record sessions and use them for training purposes. The ability to use short and long term access for outside vendors is one of my favorite features. If you haven't looked into what Bomgar can do for you, I suggest you give it a try. Best remote support product, from a person who has used several, this is the most user friendly by far!
Pros
- User friendly interface all located on one appliance we house locally.
- The ability to view detailed reports on extended user access with outside vendors aren't forthcoming when they fix an issue. We have saved time and money by not waiting for them to tell us what they did. As well as make sure they did not access items that did not pertain to their software.
- LOVE LOVE LOVE the Dell Kace integration and the option to push the jump clients out into our inventory very easily.
Cons
- I've worked with this appliance and software for a year and can honestly say I haven't found one issue with it. It just keeps getting better and better!
- Customer Service Improvement
- Faster response times
- Better training tools for our department
At the time we purchased Bomgar, we were using several programs to do what we needed. We wanted the functionality to do more in one location. A large area of what we do also requires software that supports any OS. I needed something that integrated with LDAP and Kace. I found that in Bomgar.
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