Connect with Bomgar!
Updated December 04, 2014

Connect with Bomgar!

Lynn Sturgis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We use Bomgar across the whole company. It allows us to support our 950 end users and 55 servers remotely, and safely. It's also convenient. It integrates with our Dell KACE management system which we use for inventory, software deployment and ticketing. We can send an invitation to connect directly from a ticket, but that's only one way to connect. We can also guide users to our Bomgar appliance website, give them a 'Bomgar button' to click, and install jump clients for unattended access. We also use the Embassy system to allow vendors onto our servers if need be.
  • Jump clients - these allow us unattended access to servers and client machines. We always have the user's permission first.
  • Integration with KACE - we love how we can simply check a box (when working on a Service Desk ticket) and the invitation to connect is delivered upon saving the ticket.
  • The ability to fully manage Android devices. We can partially manage iOS - and create profiles for specific items (VPN, email, etc.) as well.
  • It does occasionally drop connection or freeze.
  • Increased call resolution.
  • Increased employee efficiency.
  • More easily understood by end-users.
We originally selected Bomgar for it's safety level. As we've gone through each of the products above we have evaluated ease-of-use for end users, ease-of-use and sharing for team members, safety, and consistency. Because we own the Bomgar appliance we don't have to worry about web outages - something we occasionally saw with Team Viewer and WebEx. PCAnywhere had a major security flaw that was compromised some years back, and Timbuktu's security protocol was also a concern. Bomgar uses an SSL certificate that we own and control (you can self sign, but it makes it difficult for Apple iOS device users.)
Honestly? It's secure, easy to use, and easy to administer.
Bomgar support has been fantastic. Since I manage the device I do have to contact them periodically for upgrades or minor glitches. Bomgar may not be well suited for an extremely small shop, mostly because of the const involved.