Bomgar review
May 19, 2014

Bomgar review

Jack Senesap | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We have implemented Bomgar into our environment a couple years ago after seeing a demo at Dell/Kace World. It has become a necessary tool to give remote support to our clients. We have also been able to allow other partners remote access on our network through Bomgar securely. We also provide other departments within our organization the ability to give remote presentations for training purposes. Bomgar is being used everyday within our company!
  • Remote support for clients is easy to use.
  • Integrated tools such as canned scripts, command shell, etc is a must in Bomgar.
  • Jump clients and Bomgar jump buttons for the end user helps resolve issues promptly.
  • I enjoy using the Bomgar App on my Android phone but I dislike not being able to use the canned scripts I have built in the console when I am on the go. Which is a majority of the time.
  • I think it has helped keep use more efficient and proactive.
  • Bomgar has given us the tools to come up with other ideas to make our job easier.
  • dameware
The features and look of Bomgar just seems easier to use. It also has more features to allow other departments to use so the return investment is well worth it.
We have implemented Bomgar into our environment and customized a lot of the features that are integrated. It would be foolish to take a step backwards from where it has helped us progress so far. There aren't many negatives to using Bomgar that we have found.
I believe Bomgar is the most organized remote tool I have used yet. Prior to this I was using Dameware and it just lacked what Bomgar provides with its integrated features. Also, with every upgrade they have improved what consumers have been asking for so I expect greater things in the near future from Bomgar. It's a must have tool for IT.