Bomgar! IT Sanity Saver
May 28, 2014
Bomgar! IT Sanity Saver
Score 10 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Modules Used
- Jump Clients
- RDP Integration
Overall Satisfaction with Bomgar
Here at FPICN we use Bomgar for aiding in the use of our proprietary software for our end users. This is done in multiple locations in a single state. I also utilize jump clients for unattended sessions to test programs and functions remotely with computers off site.
Pros
- I love Jump Clients. Keeps me from bugging my tech friends at home or at work when I need to test things from the outside.
- Being able to have sessions sharing is awesome as we can see in real-time the errors that our users are getting.
Cons
- I have had trouble getting the Presentations to work right, but I have attended Bomgar presentations.
- Faster time to resolution. Which leads to better customer service surveys.
- The speed at which we can resolve issues now, far outweighs the cost.
This was our first tool, before it was only emails and phone calls. Bomgar saved us.
Comments
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