Overall Satisfaction with Bomgar
Here at FPICN we use Bomgar for aiding in the use of our proprietary software for our end users. This is done in multiple locations in a single state. I also utilize jump clients for unattended sessions to test programs and functions remotely with computers off site.
- I love Jump Clients. Keeps me from bugging my tech friends at home or at work when I need to test things from the outside.
- Being able to have sessions sharing is awesome as we can see in real-time the errors that our users are getting.
- I have had trouble getting the Presentations to work right, but I have attended Bomgar presentations.
- Faster time to resolution. Which leads to better customer service surveys.
- The speed at which we can resolve issues now, far outweighs the cost.
This was our first tool, before it was only emails and phone calls. Bomgar saved us.