Bomgar Makes Our Business Run Faster, Work Harder
July 09, 2014

Bomgar Makes Our Business Run Faster, Work Harder

Ryan Pollard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Modules Used

  • B200

Overall Satisfaction with Bomgar

Bomgar is used for implementation, training, and support of our own software programs and accompanying hardware devices. We generally begin all new implementations by pulling client data over to our company intranet. We then use the Bomgar connection to run training sessions and complete the implementation process. Our customers contact us for assistance at times, and it helps to have Bomgar on hand to share their screen while troubleshooting. Bomgar is also used by our salespeople for giving demonstrations of our programs to potential clients.
  • Bomgar provides numerous options for gathering data on connected devices. Our technicians are able to get as much or little system information as they need, which is extremely helpful when troubleshooting.
  • Bomgar offers data transfer options. This is a big deal for support, as it allows us to pass documentation or pull over faulty program components for repair.
  • Bomgar handles bandwidth limitations very well. The technician is able to increase or reduce bandwidth usage in order to sacrifice graphic speed for usability. For many of our clients, providing support would not be as simple if we did not have this option.
  • Upgrading the firmware/software on a Bomgar appliance can be time consuming. Fortunately it doesn't have to happen very often (maybe once a month or so).
  • Bomgar has actually had a huge impact on ROI. We were able to change our business model from one in which we visited nationwide clients to one in which we could demo, install, and support our software remotely. That has not only saved us money, but has also decreased our clients' cost of implementation. No hotel stays or plane trips means they can purchase our product for less. This makes us much more attractive.
I've used Citrix, LogMeIn, and Chrome Desktop in Support roles in the past. Nothing I've used comes close to the featureset offered by Bomgar. I've also been very happy with the price compared with competing products (aside from Chrome Desktop, which is free, and is worth every penny). We've been with Bomgar now for about 9-10 years, and have no intention of leaving.
We've used Bomgar for 9-10 years, and it has consistently been a boon to our organization. They constantly develop the product, so new features and functionality are constantly being pushed out. Plus their support and sales departments are just so friendly. I can't imagine my company going anywhere else. They've certainly earned our business and we will continue to give it to them for the foreseeable future.
Bomgar has done a very good job of creating a product that scales well. When we first started out, we only had two licenses, and that was enough for our small company. As we've grown, we've been able to purchase additional licenses for additional employees. I know that some companies with hundreds of employees are getting the same quality experience as our small, ~25 employee company is now.