Bomgar - The way the world is today
Updated July 02, 2014
Bomgar - The way the world is today
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Modules Used
- Remote Support
Overall Satisfaction with Bomgar
We use Bomgar for remote support for our help desk for our customers and employees, on various platforms Mac,Windows, Linux. It addresses issues with customers or employees having problems on their computer.
- Easy to use- We have many users using this from teens to older folks
- Implementation is a breeze! & Easy to setup.
- Upgrades are flawless and simple.
- Customized Portals with templates
- Themes for the rep console
- Saved Truck Rolls
- Saved Phone Support and time on the phone
Using Bomgar
20 - Helpdesk for ISP Customers and Corp support
2 - System admins
- Customer Troubleshooting Issues (E-mail,etc)
- Corp Employees Troubleshooting
- Server monitoring.
- Remotely monitor camera systems
- Remotely service and support buisness customers
- Phones
- Tablets
Bomgar Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When we wanted to separate our dashboards they gave us exact steps.