Overall Satisfaction with Bomgar
We use Bomgar to provide remote IT support to our clients across the nation. Bomgar has allowed us to be a successful managed support provider.
- Recorded Sessions: Allows us to review our technicians work and protects us from false accusations.
- File Sharing: Allows our technicians to easily share files with our customers when necessary.
- Desktop Support: The remote support tools far exceed any other solution we have utilized in the past. We haven't found anything this software can't do.
- I would like to be able to access "Pinned" sessions more quickly. Sometimes connecting to a workstation takes several seconds and we would prefer it be more instant.
- I would like to be able to connect anonymously when we need to.
- I feel we have been able to consistently provide faster service with the tools offered by Bomgar.
- The faster service, in turn, has improved both customer service and employee efficiency.
We have used TeamViewer and a few other proprietary remote support applications. While TeamViewer is a very good tool, the pinned session organization is not as intuitive as Bomgar's, and the user management isn't there for the needs of a support desk like ours. I also feel the recorded sessions has been invaluable as it allows us to provide training when needed and protects our technicians from accusations.