Bomgar is the Bomb!
Updated November 11, 2015

Bomgar is the Bomb!

Jeff Bachus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Modules Used

  • Bomgar B200

Overall Satisfaction with Bomgar Remote Support Software

We use Bomgar for supporting our clients with our customized Bomgar buttons. We also use Bomgar pin clients for our in-house servers and work stations. We also have a customized support portal where our clients can go and seek remote support for the staff who is online.
  • Canned messages make a great tool for users that need to have some questions answered and would rather not pick up the phone to call us.
  • The canned scripts make it very useful when installing applications or patches for our users and it goes much quicker than downloading from our other websites.
  • The file store is always a good thing to have, that way we can add our software and other types of software where we can go directly to the source for download.
  • I wish the file store could be password protected.
  • Some better training.
  • If a customer starts chatting and just needs some information, we can provide that to them without tying up our phone line.
  • First call resolutions are more common when we are able to remote onto their computers much faster.
Bomgar is a much better solution and is much more secure, plus it records our moves so we can go back and review how and why our users support our clients.
We added the Bomgar button to our file store and we can always tell our customer to go there and download it, then we can connect to them using a session key.

Using Bomgar Remote Support Software

Using Bomgar Remote Support Software