Bomgar is the Bomb!
Updated November 11, 2015
Bomgar is the Bomb!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise Licensing
Modules Used
- Bomgar B200
Overall Satisfaction with Bomgar Remote Support Software
We use Bomgar for supporting our clients with our customized Bomgar buttons. We also use Bomgar pin clients for our in-house servers and work stations. We also have a customized support portal where our clients can go and seek remote support for the staff who is online.
- Canned messages make a great tool for users that need to have some questions answered and would rather not pick up the phone to call us.
- The canned scripts make it very useful when installing applications or patches for our users and it goes much quicker than downloading from our other websites.
- The file store is always a good thing to have, that way we can add our software and other types of software where we can go directly to the source for download.
- I wish the file store could be password protected.
- Some better training.
- If a customer starts chatting and just needs some information, we can provide that to them without tying up our phone line.
- First call resolutions are more common when we are able to remote onto their computers much faster.
- SAP NetWeaver
Bomgar is a much better solution and is much more secure, plus it records our moves so we can go back and review how and why our users support our clients.