Amazing All in One Remote Support Software... all I say is BOMGAR is IT!!!
Updated December 16, 2015

Amazing All in One Remote Support Software... all I say is BOMGAR is IT!!!

Anna de la Garza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar has been by far the best remote support software for the Help Desk and Technical Department. Bomgar has helped different departments such as Technical, Help Desk, Programmers, Instructional, Security, Virtual environment, etc.
We really satisfied with the kind of multiplatforms is capable of supporting from simple task like update a plugin to major security clean ups. With the feature to present (Screen sharing) online it also acts like a training tool or even for meetings.
AMAZING nothing has been able to provided all in one tools that is easy to use and manage.

Pros

  • Easy to access and to be contacted by the end user... for example email, support site, link, IP or computer name
  • All-in-one tool where you can diagnose, troubleshoot, update, train, present and repair
  • Less time from the customer explaining what is wrong .... more time fixing the issues and making the customer happy
  • Easy file transfer/Present/troubleshoot/chat support/ recordings/ surveys/ reports/ command shell/ jumppoints
  • Secured access in case you need a third party to assist with an issue

Cons

  • Until now nothing yet I keep pushing the envelope on several connections at the same time ... and it hasn't frozen on me at all. It's very reliable.
  • Kind of expensive but worth it
  • Increased support over the phone
  • Much better customer speed and support service
  • Room for improvement on our technical support with the surveys that the end user gives
I use to combine the software if one wasn't doing it's job or didn't have a particular feature... but Bomgar - ALL IN ONE LOVE IT.
I didn't deal with the vendor much, because someone else is the point of contact but when I called customer support they are always very polite, attentive, and professional.

BeyondTrust Remote Support Feature Ratings

Remote Access ()
Not Rated
Remote Support ()
Not Rated
10.0
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
Not Rated
Session record
10
Annotations
10
Platform & Infrastructure ()
Not Rated
Security ()
Not Rated

Using Bomgar Remote Support Software

I have always recommended this software highly and they got my vote to renew.

Bomgar Remote Support Software Implementation

It is a remote all in one support easy but secure support tool from systems to mobiles for different platform (Windows, Mac, IOS, Android, and much more)

Allows you to perform basic tasks to advanced troubleshooting and diagnostics it by far the best remote tool i have used. Not to mention the presentation mode which allows you to perform one-on-one training even application training.

Bomgar Remote Support Software Support

It has been the most outstanding software.... unique of its kind. Reliable advanced and powerful tool for the supporting group but easy for the customer.

Using Bomgar Remote Support Software

I keep challenging this software and so far has over exceeded expecations. #1 Reliable, easy for end user, advanced tools for representatives, and makes me look good at work. :D

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