Great Product for Enterprise Remote Support
Updated November 11, 2015

Great Product for Enterprise Remote Support

Umair Jallani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Software Version

Enterprise Licensing

Modules Used

  • Bomgar embassy, RDP integration, Jump Tools, Integrations, Auditing Tools
  • Bomgar is Complete and Most secured Enterprise remote support tool till now. its really have great features and functionality which non of other remote support tool have till now
  • you can access any operating system, smart phones and tablets, to give support and to get support.
  • Each small features of Bomgar worth a million. Who try it will never leave it without getting it

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is used by whole organization, we are using it to support our customers around the world. We reduced our onsite IT support visits around 70% with Bomgar. As we are an IT consultancy company, we sold Bomgar to many customers, like ministries, educational institutions, health, finance and hospitality organizations. All of them have given very positive feedback. It is a great device for remote support services.

Pros

  • Operating System Independent support
  • Access anytime, anywhere, from any operating system or smartphone and tablet
  • Secure way to provide and to get remote support
  • Make life easier for IT professionals

Cons

  • To be honest, didn't find any weakness for now, each update is enhancing Bomgar functionalities
  • Its gives you more than 100% ROI, because you once you start using it, it helps a lot.
No one till now at this level, where Bomgar stuck up.
Bomgar is an appliance which is needed by every IT department or any IT related support and service department.

Using Bomgar Remote Support Software

Because it is worth renewing Bomgar, it provides great updates, and keeps your appliance under warranty for maintenance.

Bomgar Remote Support Software Reliability

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