Bomgar - The Bombiest Bomgar Ever
December 16, 2015

Bomgar - The Bombiest Bomgar Ever

Robert Haack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

We use Bomgar in our Service Desk to remote to users all across the world. We have 1000+ employees locally, but thousands more than that worldwide. Bomgar is the perfect tool to reach all of them.
  • We're able to remote to any computer, even if they're not on our domain.
  • We can remote to phones to support them better.
  • Being a PC based company, working with Macs is difficult. Bomgar enables us to remote to them, and help support them, even if we don't know what we're doing. :D
  • I honestly can't think of anything, as they do a good job of updating as they see fit.
  • If they could do ticketing, that would blow me out of the water...
  • We're able to support people globally, which is awesome.
  • We have such a huge business, that we needed a tool that would enable us to help people in all aspects of life. Bomgar is that tool.
  • Our phone techs are able to better help people when they call in, and provide more time for our building techs to do other things.
  • None
We selected Bomgar because it enables us to remote to any device, even if it's not on the domain. That includes Macs and phones, which is awesome for our needs. It's fast, easy, and reliable.
Anytime you need to remote to another device, Bomgar is the thing to use. It's quick, easy, and provides you with powerful options while working with a customer. I've supported people from all around the world with it, and I think that's pretty fantastic.

BeyondTrust Remote Support Feature Ratings

Screen sharing
10
File transfer
10
Instant message
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10