Item: Bonterra Network for Good
Rating: 10
Author: Verified User

Overall Satisfaction with Bonterra Guided Fundraising

Use Cases and Deployment Scope

Repair the Sea started using Bonterra (Network for Good) almost two years ago. We needed a platform that provided an all-inclusive donor management system for our start-up non-profit, and this platform satisfied that need. We use BGF to keep track of our donors and other individuals around the world who are involved and believe in our mission of protecting the aquatic environment from a Jewish perspective.

Pros and Cons

Pros

Customer Service.
Email Campaigns.
Campaign Donation Pages.

Cons

Perhaps provide integration with a calendar function.
Perhaps provide integration with What's App.
Perhaps integration with PayPal and Venmo should be provided, but that may already be on the table.

Return on Investment

Our email open rates have increased significantly from 30-40% to 50-60%, which ultimately increased our visibility among those who receive our communication.
Having built-in filters makes running reports much faster, impacting our organization's efficiency.
The data upload feature also increased our organization's efficiency due to its ease of use.

Usability

BGF is an easy-to-use platform for entering, editing, and analyzing customer or donor data and giving. I would highly recommend it to any organization looking to improve its customer relationship management functionality. As a previous user of different CRM platforms with other non-profits, BGF has made tracking donor information and communicating with donors much easier.

Alternatives Considered

Little Green Light

We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.

Key Insights

Do you think Bonterra Network for Good delivers good value for the price?

Yes

Are you happy with Bonterra Network for Good's feature set?

Yes

Did Bonterra Network for Good live up to sales and marketing promises?

Yes

Did implementation of Bonterra Network for Good go as expected?

Yes

Would you buy Bonterra Network for Good again?

Yes

Other Software Used

QuickBooks Online, Adobe Acrobat, Adobe PhotoShop, Microsoft Excel, Wix

Likelihood to Recommend

Each time I have called, emailed, or messaged Customer Support, they have been very patient and very helpful in trying to address my concern or explain how to do something. As a relatively new user, customer support is very important to our organization from both an efficiency and customer communication perspective. Response time is very important, and Bonterra's Customer Support wins my vote for this feature.

Comments

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Kathleen Connelly
(Vendor Representative) commented a year ago
Wow, thank you for this incredible feedback on our donor management system! It's truly inspiring to hear how our platform is empowering Repair the Sea to protect our aquatic environment. We're thrilled that our email campaigns and donation pages are helping you boost engagement and visibility - those open rates are impressive! Your suggestions for calendar and WhatsApp integration are fantastic, and we're always looking for ways to make our tools even more powerful for changemakers like you. Keep up the amazing work - together, we're making waves of positive impact!

Review of Bonterra Guided Fundraising for Repair the Sea.