October 19, 2015
Score 3 out of 10
Overall Satisfaction with Booker
Booker is being used by all of our salons 10+ locations. It helps us book appointments online and in store, send reminders, take payments, and sell retail. In addition we use Booker to research reports and sales trends as well as gather payroll information. It helps us stay on top of things even in different states and helps the stylists stay on top of their appointments.
- Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out.
- Loyalty points. These are a great promotional option.
- Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers.
- Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached.
- Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.
- Being able to book appointments as well as process payments securely is definitely a positive.
- The time employees have to spend to process a transaction is a negative.
- The time spent on trying to find the report you are looking for is a negative.
- Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
I have used Schedulicity, Google Calendar, Square, and PayPal in the past. Booker is way more detailed. But at the same time there are more steps to get the same result and it is not as simple and clear.
I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at.
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Our salon started offering Groupon and I could not figure out a way to keep track of these Groupons in the system without having the Groupon add-on (because everything is an extra cost) and Booker support helped [by] teaching me a way to keep track of these Groupons being used so that our cash reports also matched our Groupon sales.
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available.
Technical support not required
Feel confident using
Not well integrated
Slow to learn
Lots to learn