Simplify
October 19, 2015
Simplify
Score 3 out of 10
Vetted Review
Verified User
Software Version
Professional Plus
Overall Satisfaction with Booker
Booker is being used by all of our salons 10+ locations. It helps us book appointments online and in store, send reminders, take payments, and sell retail. In addition we use Booker to research reports and sales trends as well as gather payroll information. It helps us stay on top of things even in different states and helps the stylists stay on top of their appointments.
- Customer profile. There is much detail that can be added into the customer profile. Referrals, past appointments, retail sales, even notifications that pop up when you go to book their appointment or check them out.
- Loyalty points. These are a great promotional option.
- Reporting. There are so many reports it is difficult to find which one will answer the questions you have in mind. The reports, although detailed, are difficult to understand, in my opinion. When researching sales, every report shows different numbers, some show credit card tips, some show cash given back, some show totals including payouts. And it is not clearly written what is included or not included in these numbers.
- Purchase Orders. Purchase orders can not be saved as a PDF. When placing orders for multiple locations I have to send multiple emails to my vendor rather than one with all orders attached.
- Detail. While attention to detail is fantastic, there may be too much detail here. There are multiple ways to do one specific task, which makes training difficult. Services, add-ons, products are broken down to so many categories, the list can go on and on. It seems there are so many steps to do one simple thing.
- Being able to book appointments as well as process payments securely is definitely a positive.
- The time employees have to spend to process a transaction is a negative.
- The time spent on trying to find the report you are looking for is a negative.
- Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
I have used Schedulicity, Google Calendar, Square, and PayPal in the past. Booker is way more detailed. But at the same time there are more steps to get the same result and it is not as simple and clear.
Booker Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes it was.
Our salon started offering Groupon and I could not figure out a way to keep track of these Groupons in the system without having the Groupon add-on (because everything is an extra cost) and Booker support helped [by] teaching me a way to keep track of these Groupons being used so that our cash reports also matched our Groupon sales.
Using Booker
| Pros | Cons |
|---|---|
Technical support not required Feel confident using | Unnecessarily complex Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn |
- Booking Appointments
- Refunding an order
- Managing orders
- Reporting
- Purchase orders
- Email Notifications
Yes - I can no longer use the mobile app because I have a brand log in. Only some of our staff are able to use the mobile app for booking appointments. Text reminders come from a specific email or person rather than from the salon.