Brightpearl in the dark
September 12, 2016

Brightpearl in the dark

Keith Denby | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Much promised, but slow to deliver the necessary support and assistance.
Used by client across their business - I am responsible for supporting integration with ecommerce platform(s).
  • Integrates across a variety of sales channels both cloud based and office based and in multiple currencies
  • Presents fine grained reporting across channels
  • Cloud based so very accessible from any connected location
  • Technical support is atrocious. Currently have an ongoing problem with order integration from a multi currency ecommerce platform. Now three weeks in and no solution. Emails to tech support not answered, frequently need to chase for a response, responses seek more data but when this is provided quickly there is no further response.
  • Don't have this information at present time.
I would be reluctant to recommend anyone using it unless they have a well researched need that is not met by ANY other system