We Love Brightpearl
September 30, 2016

We Love Brightpearl

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

I was not directly involved with the implementation of Brightpearl but from what I've heard, it was good experience with not much difficulty getting the program/company to adapt to our business.
Brightpearl often seeks feedback from users to see how they could improve their product. If there is a time where we would need direct support from Brightpearl, I am confident that it would be friendly and quick to resolve any issues. Seems like a top notch company that cares about its customers/users.
At our organization, Brightpearl is being used to track customer invoices by our department. It is a great software for order management, customer management, and inventory management. It is just used by our department, but I suppose it could be used across the whole organization where it is needed. The business problems that it addresses includes an easy way for us to track invoices, orders and customers.
  • Brightpearl handles customer information well and has everything organized and clear to see.
  • Communication and support from Brightpearl is top notch. They are always looking to improve and seek feedback regarding their product. If there are any issues that need to be resolved, the company is quick to assist.
  • Easy, friendly controls and search functions. Software is easy to use and responsive.
  • Currently, there are only three allowed current sign ins for our company, and it apparently would cost our organization more money if we were to purchase access for other users. There are times where I need to go in and complete some work, but cannot because there are three other users already in. I understand why it would cost more for more users, however.
  • Brightpearl makes our customer invoices more streamlined and easier to complete. All information is held in a central location. This has increased productivity.
  • No negative impact so far other than initial cost to obtain license of the software. That just comes with the territory!
Brightpearl is well suited for tracking customer information and being a great database for this information.