Overall Satisfaction with Brightpearl
Cutlasercut uses Brightpearl across the entire organisation for generating quotes, invoices and job notes. Along with storing all client details / CRM and generating reporting metrics including P+L, sales and tax reports, including VAT. Our entire business relies upon it. We are a laser cutting and engraving business that does a lot of custom work, so deal with a large number of clients and transactions for the size of our business.
- Seamless integration from quote to invoice
- Reasonably good reporting
- CRM functionality
- No longer works with Gmail / Rapportive to automatically add clients from their email enquires at the touch of a button. This was the reason it was originally selected and stopped working after just a few months! Neither Brightpearl or Rapportive have been interested in fixing it and may lead us to switch to Salesforce.
- We were told we were not a core business so were less likely to be supported in our aims and goals.
- We couldn't run our business without it (or something similar)!
I didn't select Brightpearl, it was already there when I bought the company. But I'm generally happy with it. Although we may be switching to Salesforce with a bolt on for the back end stuff that Brightpearl does well, if we can't nail the integration issues mentioned in a previous response.