Broadvoice is a phenomenal service that offers BROAD options for everyone's voice!
October 17, 2022

Broadvoice is a phenomenal service that offers BROAD options for everyone's voice!

Joshua Sanders | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator
  • b-hive for Salesforce

Overall Satisfaction with Broadvoice

Broadvoice is used for our phone services for all telephones used in our offices. We also use the b-hive to set up our business hours & voicemails as well as forwarding calls to our on-call phones.

Pros

  • Reliable
  • Love the options for holiday hours
  • Great customer service!

Cons

  • I have never had any issues with service.
  • Maybe more concise menu details on the dashboard.
  • Voicemail forwarding
  • phone calls via wifi
  • A positive ROI meaning we have only seen positive outcomes from our investment.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

It's great for a business that has on-call services & flucturating hours. Using the service to make phone calls from my computer when working from home has been amazing! Great service.

Comments

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