Great product
October 11, 2022
Great product
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
This is our main phone system. We have a total of 7 phones and it makes it very easy to access any phone from any office when the call is for someone else. The park system is very convenient. It has been very east for us to use and learn. Our previous system did not have the "park" ability, and that makes it so much easier to forward a phone call to their own phone. We have phones in different offices, so it is easy to look up the answer for them in another office, and not have to go back to our own office to get back on the phone. Also, the ability to transfer a call works so well.
- Messaging
- Calls on hold and park: The park system is great and convenient.
- Customer service: someone always gets back to us quickly when we have a problem.
- Very easy to learn.
- So easy to transfer a call, and answer questions in another office
- Voicemails sometimes get missed
- The one issue I have is the after-hours messages. I have problems making sure the message is set.
- How to eliminate the "canned music."
- Leaving the after hours messages and making changes
- Customer service.
- Easy to use for everyone.
- Putting calls on park— that has been great.
- We have only had it for about 7 months, but have had good success with it
- It has definitely saved us money.
- Good value for the money.
- So easy to learn.
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
10 - Office staff mainly. Sometimes we have volunteers that come in to help answer the phones when the secretary is out of the office.
we have mainly office staff working in the building. sometimes we have volunteers that will help cover the phones for us.
- emergencies and hospital visits
- Helping the needy
- ministering to those that are homebound
- serving the Catholic community
- Putting calls on "park" instead of just on hold.
- not sure of what else we can do with it
Using Broadvoice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Quick to learn Convenient Feel confident using Familiar | Inconsistent |
- voicemail
- Park system
- checking voicemail
- none
Yes, but I don't use it